Contact Us
The fastest way to reach us is by email. We typically respond within 24–48 hours.
What We Can Help With
- App crashes or bugs
- Subscription or purchase problems
- Questions about app features
- Feedback or suggestions
- Restoring purchases
- General app functionality issues
Frequently Asked Questions
1. My app is crashing or freezing. What should I do?
Try the following steps:
- Make sure you have the latest version of the app installed.
- Restart your device.
- Ensure your device is running the latest version of iOS or Android.
If the issue continues, please email us with your device model, operating system version, and a brief description of what happens.
2. How do I restore my purchases?
On most of our apps, you can restore purchases by:
- Opening the app.
- Navigating to the Settings or Account section.
- Tapping the “Restore Purchases” button.
If this does not work, contact us and include your Apple ID or Google account email.
3. How do I request a refund?
Refunds are handled directly by the store where you purchased the app:
- Apple App Store: Request a refund through your Apple ID purchase history.
- Google Play Store: Use the Google Play refund options.
We are happy to help guide you through the process, but final decisions are made by Apple or Google.
4. I have a suggestion for a new feature.
We love hearing from users. Please send your ideas to mcdonoughsoftwear@gmail.com.
5. Do your apps collect personal data?
Most of our apps do not collect personal data. Some apps may request access to your camera, microphone, or photos in order to provide specific features. You can control these permissions in your device settings at any time.
For full details, please review our Privacy Policy (update the link path to match your hosting).
Company Info
McDonough Softwear
Salem, Oregon, USA
📧 mcdonoughsoftwear@gmail.com